Terms of Service

Last updated: 12 November 2026

These terms cover your use of Tuza, a tool that lets streamers in East Africa receive tips from viewers by mobile money and display alerts on their stream. By creating an account or using the service you agree to them.

1. Who we are

Tuza is operated from Nairobi, Kenya. You can reach us at [email protected].

2. Your account

• You must be 18 or older to receive payments.
• You are responsible for the accuracy of the details you give us, including your payout number.
• You are responsible for keeping access to your account secure.

3. Payments and fees

• Payments from viewers are collected and settled by a licensed payment service provider. Tuza does not hold your funds.
• The payment provider charges its own fees, shown on our pricing page. Tuza charges a platform fee that depends on your plan.
• Settlement to your wallet or bank account takes up to two working days after the payment is confirmed. Payout requests are batched and have a minimum threshold, because each transfer carries a flat provider fee.
• A confirmed payment is final once the alert has been delivered. If you choose to skip a paid song request, that payment is not automatically refunded.

4. Acceptable use

You may not use Tuza to:

• collect money for illegal goods, services, gambling or fraud;
• harass, threaten or defraud viewers, or impersonate anyone;
• evade the payment provider's rules or our rate limits;
• upload audio or artwork you do not have the rights to use.

We may suspend an account that breaks these rules, and we may hold or reverse affected payments where a provider or regulator requires it.

5. Content and music

Alerts, sounds and text-to-speech play on your stream under your account. You are responsible for the content you allow on your stream, including messages from viewers and any music you play. Only use audio you own or have licensed.

6. Availability

We aim to keep the service available, but we do not guarantee uninterrupted service. Mobile money networks, our payment provider and your own connection can fail independently of us. If a payment is confirmed and an alert is missed, the payment still stands.

7. Liability

To the extent the law allows, Tuza is not liable for indirect or consequential losses, including lost earnings or lost viewers. Nothing in these terms limits rights you have under Kenyan law.

8. Changes

We may update these terms. Material changes will be announced on this page with a new date, and continued use after that means you accept them.

9. Contact

Questions about these terms: [email protected].